No, we aren't. We sincerely apologize if you think we are a phony business and we're so sorry. Scams are an extremely shameful thing for us because we believe "Every penny counts" and have always taken our obligations very seriously.We will unquestionably make every effort to improve. Please rest assured that we will treat every customer sincerely and handle every order seriously. Your order will usually be shipped in another 5-7 business days. When it shipped out,the tracking number will be send to you. We feel so sorry about some delays and we sincerely ask for your understanding and have taken active measures to avoid similar situations from happening, so that you can shop safely and securely on the website.

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.

The tracking number should be sent to you via email as soon as the order is ready to ship. If you don't see new updates in the tracking for a while (14 days), please feel free to log a ticket via email at service@topspicks.com. We will look further into the issue and get back to you in a timely manner.

If the tracking information for your order hasn’t been updated in several days, here are some reasons why it may not be updated:
1) Holiday Rush
2) Delay on the part of the carrier
3) Weather Conditions
4) Packages are not scanned at intermediary stops
So it looks like nothing is happening. Other times, it's just the carrier running behind. It happens from time to time, so we sincerely hope for your understanding and patience. If the lack of updates drags on for more than 2 weeks, please feel free to log a ticket via Contact Us. We will look further into the issue and get back to you in a timely manner.